Refund & Returns Policy

At Bongstar, customer satisfaction is our priority. We carefully inspect every order before shipping. However, if you receive a damaged, defective, or incorrect product, we’re here to help.

 

Return & Replacement Eligibility

You can request a return or replacement if:

  • The request is made within 7 days of receiving your order.

  • The product is unused, unwashed, and in its original condition.

  • All original tags and packaging are intact.

  • The product has not been damaged or altered after delivery.

 

Eligible Reasons for Return

We accept returns or replacements for the following reasons:

  • Damaged or defective product

  • Wrong product received

  • Incorrect size sent (different from your order)

  • Wrong design or printing error

  • Incorrect color sent

Please note that returns will not be accepted if the delivered product matches the order details but you change your mind about the size, color, or design.

 

How to Request a Return

If you experience any issue with your order, please contact us within 7 days of delivery.

You can reach us through:

Please include:

  • Order Number

  • Photos of the product

  • A brief description of the issue

 

Replacement Policy

Once we verify your request, we will replace the product with a new one.

If the requested product is unavailable, you may choose:

  • A full refund, or

  • Another product of equal value.

 

Refund Policy

Refunds are only applicable when:

  • A replacement is unavailable.

  • Your order cannot be fulfilled.

  • The product is confirmed to be defective or incorrectly delivered.

Refunds will be processed using the original payment method whenever possible.

Please allow 7–10 business days for the refund to be completed after approval.

 

Non-Refundable Charges

The following charges are non-refundable:

  • Delivery charges

  • Cash on Delivery (COD) service charges (if applicable)

 

Need Help?

If you have any questions regarding your order, please contact our support team.

Email: support@bongstarbd.com
Call: +88 01628088885

 

Quality Promise
Every Bongstar T-shirt is carefully inspected before shipping. Our goal is to deliver premium quality products that match the Bongstar experience. If we make a mistake, we’ll make it right.